Refund Policy

This Refund & Cancellation Policy explains the general approach used by Globle Web Solution for technical support, digital services, website projects and software-related purchases. Specific written proposals, invoices, order terms or contracts may contain additional terms that apply to a particular service.

1. Before Work Begins

If you cancel a service before work has started and before any third-party cost has been incurred, you may request cancellation and a refund of eligible prepaid service fees.

2. Technical Support Services

Once a technician has started diagnosis, remote assistance, configuration or other agreed support work, fees covering work already performed are generally non-refundable. If we are unable to provide the agreed service, we will review the matter and determine whether a full or partial refund is appropriate.

3. Website & Digital Marketing Projects

Website development, SEO, PPC management, Meta Ads management, design, content and other professional services involve time, planning and labor. Deposits or amounts covering work already completed are generally non-refundable after work begins. Any unused prepaid amount will be handled according to the applicable proposal, invoice or service agreement.

4. Advertising Spend & Third-Party Charges

Amounts paid directly or indirectly to third-party platforms, advertising networks, hosting providers, domain registrars, software providers or other vendors are subject to those providers own refund policies and may be non-refundable.

5. Software, Antivirus & License Products

Software licenses, activation keys, subscriptions or digital products may become non-refundable once the license/key has been issued, delivered, activated or redeemed, subject to applicable law and the original software publishers terms. If an order has not yet been fulfilled, contact us promptly to request cancellation.

6. Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, contact us as soon as possible so we can review the transaction.

7. How to Request a Refund Review

Email contact@globlewebsolution.com with your name, invoice/order reference, service purchased and reason for the request. We may ask for additional information needed to review the request.